‍Job Title: Sr. Manager / Manager Coding

Report To: Associate Director

Experience: 10 - 15 Years

Qualification: Any graduate

Location: Bangalore / Coimbatore

Shift Time: 10:00 AM - 07:00 PM - Day Shift

Mode: Work from office

Terms-Fulltime/Part time/Contractual: Full-time
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Job Summary

As coding manager, You will oversee medical coding operations in a healthcare facility, such as a hospital or medical clinic. In this position, you ensure that coding staff perform their duties accurately and handle records and data according to health privacy regulations
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Key Responsibilities

• Execute day-to-day activities and planning of deliverables as per the availability of agents.
• Overseeing and driving all team members' activities towards every client account.
• To ensure the team meets the required SLAs, both in production and quality of work.
• Your proactive planning skills will be put to use as you identify issues and strategize on their resolution for clients and accounts.
• You will play a key role in handling client escalations, participating in client calls and status meetings as required, and ensuring proper feedback is communicated to the respective stakeholders.
• Initiate process improvement methods and best practices that will improve the performance of the team
• Process Management: Managing everyday operations of the team, inclusive of team attendance attrition, to minimize any negative impact on the process
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Mandatory Skills

• Make sure newly transitioned projects are coordinated with the client training provided to the team when required
• Preparing client/ internal reports and responsible for completing process-related deliverables as agreed with every client
• Team Management: Define and review KPIs with the team leads and create a growth path for the team members
• Identifying and implementing ways to build better team effectiveness by encouraging a healthy environment for the team
• Should have a clear understanding of capacity/ resource planning vs. forecasted workload with the clients and effective resource utilization
• Maintain compliance in the process with HIPAA and ISO standards and adhere to company policies
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Desired skills

Willing to extend working hours