Job Title: Software implementation

Report To: Project manager

Experience: 8+ Yrs

Qualification: Bachelor's

Location: Dallas, Texas / Bangalore

Shift Time: Regular(8-5 PM CST)

Mode: WFO

Terms-Fulltime/Part time/Contractual: Full-time
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Job Summary

As a software implementation specialist, your role requires you to install, configure, and troubleshoot software products and help customers understand how the technology functions.
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Key Responsibilities

• Software implementation (preferably healthcare EMR or ABA s/w), including
• Set-up of software
• Software training of end users
• Manages the go-live process for a new client
• Knowledge of Healthcare EMR/ABA SW implementation is a big plus but optional. Strong expertise, process knowledge, and project management skills are important for implementing enterprise software and onboarding customers.
• Software customer support for level 1 and level 2 issues
• Possess a robust understanding of the software product support ticketing and escalation process.
• Including s/w training when users raise escalations.
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Mandatory Skills

• Proven experience working as an Implementation Specialist.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
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Desired skills

Established relationships with Healthcare providers is a big plus.