Sr. Client Success Manager

Job Title: Sr Client Success Manager

Report To: CEO

Experience: 7 - 10 Years

Qualification: Bachelor's degree in related discipline or equivalent experience required.

Location: Dallas, Texas

Shift Time: Regular(8-5 PM)

Mode: Work From Office

Terms-Fulltime/Part time/Contractual: Full-Time
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Job Summary

As a Senior Client Success Manager for the Revenue Cycle, you will ensure the success of client engagements from inception through development and implementation, providing continuity throughout the lifetime of the relationship.
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Key Responsibilities

• Collaborate with internal operations leadership, business development, and account management to assess client needs.
• Guide Business Development, Finance, and Services Delivery as a subject matter expert in setting realistic expectations about implementation challenges and timelines.
• Provide rigorous management of the implementation process with a clear focus on achieving all milestones in the implementation plan.
• Lead both parties through the implementation process and, once completed, turn it over to internal operations to manage the day-to-day.
• Develop detailed work plans, refined process flows, and reports on the evaluation of findings.
• Focus on incremental growth and new revenue acquisition from existing enterprise customers.
• Work closely with operational teams for Plutus Health Inc and the client to communicate project status and findings regularly with internal and client leadership.
• Work closely with onshore and offshore leadership and operational teams to ensure optimal performance outcomes.
• Serve as a client advocate, ensuring client expectations are fully understood and executed and that Plutus Health is perceived as professional, responsive, and a value-added partner.
• Serve as an organizational champion to calibrate client expectations and overall service delivery appropriately.
• Maintain continuity in the engagement by establishing and conducting regular business meetings with the client and internal operational stakeholders.
• Coordinate regular Quarterly Business Reviews (QBRs) with the client,   service delivery, and business development.
• Develop and maintain good relationships with the clients and ensure high client satisfaction to ensure exceptional results on the Customer   Satisfaction Survey.
• Obtain data and information required by staff to execute contracted services. Ensure procurement of data for operations.
• Drive the client agenda through developing and implementing lifecycles,   including resolving issues promptly.
• Negotiate schedules and deadlines with service delivery and the client to ensure engagement moves in the same direction and supports a single, agreed-upon agenda.
• Educate the client and work with business development continually about   Plutus Health Inc expanding capabilities and product offerings, with a keen eye toward gathering product and market intelligence.
• The position requires travel as needed by the business.
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Mandatory Skills

• Excellent client relationship and process management skills
• Analytical and critical thinking skills
• Proven analytical and root cause analysis capabilities.
• Proven leadership skills
• Attention to detail and accuracy.
• Excellent writing, communication skills, and strong interpersonal skills
• Ability to organize and prioritize multiple projects, activities, and deadlines.
• Must be self-motivated and able to work autonomously.
• Ability to create and develop relationships at all levels.
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Desired skills

We prefer, but do not require, participation in revenue cycle operational platform groups such as HFMA, AAHAM, or other recognized professional associations.